Performance Management Certificate

1. Strategies for Influencing Others (4 hrs)

Delivery Options: On Campus and Virtual

Whether it's an innovative breakthrough or a simple process improvement, being able to execute on initiatives requires commitment from others in the organization; therefor, the best way to gain this commitment is to have a strategy for each stakeholder.

This course shows you how to package your ideas in a way that will win over even the most skeptical individuals. You will also master strategic planning to efficiently capture people's attention, transform their perspectives, and gain their commitment to taking action.

2. Setting Goals and Reviewing Results (4 hrs)

Delivery Options: On Campus

Setting goals and evaluating those goals should be a shared responsibility between leaders and employees. After all, people are more engaged and strive for better results when they feel ownership of their work process and outcomes. Plus, splitting the responsibility allows leaders to focus on coaching and developing throughout the performance cycle.

This management training course teaches you how to manage performance on an ongoing basis while working within your organization's time parameters for performance reviews. A case study is uses as a learning experience on analyzing performance data and tracking the progress of a direct report. Ultimately, you will walk away with a deeper understanding on how to coach your direct reports and give them the feedback they need to achieve their goals and hit their key performance indicators.

3. Addressing Poor Performance (4 hrs)

Delivery Options: Virtual

A single employee with chronic performance problems can dominate a leader's time and drag down the productivity and morale of an entire work-group.

This course builds leaders' skills in handling chronic performance problems. They learn how to formally document areas of improvement in a performance management system and then present a solid case to the employee in a firm, fair and consistent manner. Leaders identify the corrective actions to take after the performance appraisal and ultimately ensure the employee has a clear understanding of what they must do to improve and the consequences of failing to do so.

4. Strengthening Your Partnerships (4 hrs)

Delivery Options: Virtual

Partnerships, whether internal or external, are more important than ever in reaching organizational goals and having a strong culture of performance. However, changing boundaries and responsibilities make it difficult to build and sustain partnerships.

In this course, you will be able to create and apply a measurement toolkit with methods to monitor progress and facilitate the exchange of feedback. Coursework will cover the fundamentals of the six Checkpoints that help partners identify and focus on important issues and promote open communication. A performance management professional will also introduce learners to the Partnership Scorecard, a took used for feedback, performance measurement, and progress reporting on key elements of the partnership.

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