Washington University in St. Louis

Performance Management Certificate

Performance Management Badge - 500px

Performance management can no longer be an annual check-the-box activity marked by one or two formal discussions.  The speed of business requires leaders to have regular employee performance conversations so that their direct reports always know how they are progressing and what they must do to improve. Leaders must have meaningful, on going coaching and development discussions and provide just-in-time feedback to ensure that employees' efforts are aligned with the changing business priorities.

Performance management is not just for decision-making leaders and human resource reams. Now more than ever, it is a shared process - although majority-owned by employees. Employees should play a role in setting their own goals and actively seeking feedback and coaching around their performance. And, even more importantly, they should take the lead in crafting and following through on their own development plans. 

You must register and complete all four of the core courses below to receive a certificate of completion in Performance Management from the Technology & Leadership Center.

Learn about more about Leadership Development training.

Courses Required:

Minimum required: 4 courses
Performance Management Certificate
Performance Management Skills

Performance Management Certificate Process

MGT640: Strategies for Influencing Others

Step 1:
Register & complete the following course:

MGT641: Setting Goals and Reviewing Results

Step 2:
Register & complete the following course:

MGT642: Addressing Poor Performance

Step 3:

Register & complete the following course:

MGT644: Strengthening Your Partnerships

Step 4:
Register & complete the following course:


Upon completion of the required courses, your Performance Management Certificate will be awarded.

Certificate Program Course Descriptions

1. Strategies for Influencing Others (4 hrs)

Delivery Options: On Campus and Virtual

Whether it's an innovative breakthrough or a simple process improvement, being able to execute on initiatives requires commitment from others in the organization; therefor, the best way to gain this commitment is to have a strategy for each stakeholder.

This course shows you how to package your ideas in a way that will win over even the most skeptical individuals. You will also master strategic planning to efficiently capture people's attention, transform their perspectives, and gain their commitment to taking action.

2. Setting Goals and Reviewing Results (4 hrs)

Delivery Options: On Campus

Setting goals and evaluating those goals should be a shared responsibility between leaders and employees. After all, people are more engaged and strive for better results when they feel ownership of their work process and outcomes. Plus, splitting the responsibility allows leaders to focus on coaching and developing throughout the performance cycle.

This management training course teaches you how to manage performance on an ongoing basis while working within your organization's time parameters for performance reviews. A case study is uses as a learning experience on analyzing performance data and tracking the progress of a direct report. Ultimately, you will walk away with a deeper understanding on how to coach your direct reports and give them the feedback they need to achieve their goals and hit their key performance indicators.

3. Addressing Poor Performance (4 hrs)

Delivery Options: Virtual

A single employee with chronic performance problems can dominate a leader's time and drag down the productivity and morale of an entire work-group.

This course builds leaders' skills in handling chronic performance problems. They learn how to formally document areas of improvement in a performance management system and then present a solid case to the employee in a firm, fair and consistent manner. Leaders identify the corrective actions to take after the performance appraisal and ultimately ensure the employee has a clear understanding of what they must do to improve and the consequences of failing to do so.

4. Strengthening Your Partnerships (4 hrs)

Delivery Options: Virtual

Partnerships, whether internal or external, are more important than ever in reaching organizational goals and having a strong culture of performance. However, changing boundaries and responsibilities make it difficult to build and sustain partnerships.

In this course, you will be able to create and apply a measurement toolkit with methods to monitor progress and facilitate the exchange of feedback. Coursework will cover the fundamentals of the six Checkpoints that help partners identify and focus on important issues and promote open communication. A performance management professional will also introduce learners to the Partnership Scorecard, a took used for feedback, performance measurement, and progress reporting on key elements of the partnership.

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Let us Know You're Interested

"Great for both leaders and direct reports!" Setting Goals and Reviewing Results - Performance Management Certificate Program
"I love the interaction and the role playing was so helpful. I'm able to openly speak without judgement and even when my work example doesn't always apply I'm always given suggestions how to apply the lesson." Strengthening Your Partnerships - Change Management Certificate Program
"Good practical knowledge everyone needs, and not just at work." Strategies for Influencing Others - Conflict Certificate Certificate Program
Great techniques to help deal with difficult conversations. Addressing Poor Performance - Conflict Certificate Certificate Program