Series 1: Health Care OpEx Essentials Certificate
About the Health Care OpEx Essentials Series & Certificate
Series 1 Course Descriptions
OpEx 500: Health Care Operational Excellence Principles
This introductory course is designed to give students an overview of operational excellence methods and tools. Specific focus is placed on the operational definition and history of operational excellence in health care. Students will learn the fundamentals of operational excellence principles and how the organizational complexities, regulatory and economic framework, and nuances of health care impact the ability to apply them. Students will explore both health care and non-health care examples of performance improvement and operational excellence efforts within different organizations and from different stakeholder perspectives.
OpEx 510: Change Management & Facilitation Strategy
Students will explore how to facilitate team processes to maximize productivity and results. This course addresses how to get things done when teams lack leadership or authority. Supporting topics include how to build teams, manage meetings, build relationships beyond the team, and keep teams effective over their life span. The course also integrates strategy and organizational due diligence with facilitation and change strategies. Students will learn to consider the process and the techniques of change to various types of organizations while using useful design frameworks for facilitation.