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OpEx 510: Change Management & Facilitation
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Participants will explore how to facilitate team processes to maximize productivity and results. The course will addresses how to get things done when teams lack leadership or authority.
This course teaches health care participants how to facilitate team processes for maximum productivity and results, even in the absence of leadership or authority. Topics covered include team building, effective meeting management, building relationships and ensuring long-term team effectiveness. The course also integrates strategy and organizational due diligence with facilitation and change strategies, using design frameworks for effective facilitation.
This course is an introduction to how to manage change and effectively facilitate teams. It’s ideal for the executive, frontline leader, physician and novice lean practitioner. Rising stars working in a frontline position will also benefit as the course will position them for growth. Participants who wish to take this course should first complete OpEx 500 Health Care Operational Excellence Principles course.
Want to get things done effectively through teams? Learn how to engage teams and effectively lead meetings. Understand resistance to change and how to communicate the “why” behind the change. Identify the strategies needed for successful organizational change and what leadership skills accelerate change.
Learn about change management and facilitation from leading health care professionals, experts, and executives. Not only will you learn strategies and tools, but you will also get the chance to apply to real life scenarios. The course is instructor led and virtual. Benefit from small interactive classes of students from diverse backgrounds.
Learning outcomes:
- Participants will explore process and the techniques of change within organizations
- Participants will understand how to engage teams ans effectively manage meetings
- Participants will be able to communication strategies that build teams and manage relationships for productivity and effectiveness
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Applies toward the following certificates:
"Even in challenging times, operational excellence can help organizations deliver on their strategic objectives and goals. By understanding and optimizing processes, operational excellence can improve efficiency, cut internal costs and improve customer experience." Leroy Love, Director, Operational Excellence