Washington University in St. Louis

Health Care Operational Excellence

Ready to make an impact in your organization or community? 
Gain new skills for a broader career in health care with a certification from Washington University in St. Louis. Created by industry experts designed for those who lead.
The Health Care Operational Excellence program is a high-impact, non-degree certification program, offered in two incremental certificates.
This program provides comprehensive training and skill development for health care professionals at all levels of an organization. Participants will learn about:
  • improvement processes
  • techniques and essential tools to enhance outcomes
  • fostering innovation
  • facilitating necessary redesign
Health Care Needs Difference Makers
Participants will acquire and apply a rigorous methodology for process improvement, envisioning optimal solutions and making informed decisions even amidst uncertainty. Real-life case studies will be leveraged to facilitate the practical application of principles and tools, resulting in immediate outcomes as students effectively utilize their newly acquired analytical and project management skills within their respective organizations.
Earn Your Certification
Upon successful completion of the program, students will have the opportunity to earn two separate professional certificates (certificates may be applied towards the deferment of the first graduate course for those considering WashU's Master's of Health Care Operational Excellence (MHCOE). Additionally, students pursuing the MHCOE may also be eligible for tuition discounts).

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 What is Operational Excellence?
Operational excellence is a method of designing, leading and managing continuous improvement initiatives that support efficiency, safety, quality and patient experience in a rapidly changing health care environment.
Discover the Benefits
Man using tablet pc against medical interface on xray
Improved Patient Outcomes 

Organizations that prioritize operational excellence in healthcare experience, on average, a 20% reduction in patient complications and a 15% decrease in hospital readmission rates. (Source: Journal of Healthcare Management)

Mother with girl being examined by female pediatrician in clinic
Reduced Medical Errors:

Healthcare facilities that prioritize operational excellence experience a 50% decrease in medication administration errors and a 60% reduction in diagnostic errors, contributing to improved patient safety. (Source: Institute for Healthcare Improvement)

Medical students listening sitting at desk at the university
Enhanced Employee Engagement:

Organizations with operational excellence programs see a 30% increase in employee satisfaction and engagement, resulting in higher staff retention rates and a more positive work environment. (Source: Harvard Business Review)

Medical students walking through corridor at the university
Faster Turnaround Process:

Applying operational excellence principles can lead to a 25-40% reduction in patient waiting times for critical services, improving patient satisfaction and overall service quality. (Source: Lean Healthcare Exchange)

Portrait of a female doctor holding her patient chart on digital tablet in bright modern hospital
Cost Savings:

Healthcare facilities implementing operational excellence techniques report an average annual cost reduction of 10-15%, leading to potential savings of millions of dollars. (Source: Healthcare Financial Management Association)

Certification Progression

Skill Builders
Skill Builders
Short eLearning courses coming soon.
OpEx Tools & Techniques Certificate
Required Courses to Complete the Certificate:

Interested in an Operational Excellence Graduate Degree?

Visit our Partners at WashU's Sever Institute