Washington University in St. Louis
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OpEx 540: Fundamentals of Six Sigma

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Course summary
This course provides a foundation in Six Sigma and the tools associated with the 5 DMAIC phases (Define, Measure, Analyze, Improve and Control). Participants will understand the technical, behavioral and application aspects of data analytics. Skills acquired will help you effectively collect and analysis data in order to implement actions to improve and sustain better results.
 
Course description

In this course, participants will become competent in using tools associated with the five phases of the DMAIC (Define, Measure, Analyze, Improve and Control) problem-solving process, which provides a proven template for improving and monitoring process efficiency to ensure consistent results over time. These tools may include Critical to Quality Matrix (CTQ), Failure Modes Effectiveness Analysis (FMEA) and Statistical Analysis. Participants will apply principles and tools to collect and analyze data to effect change. As they progress, students will learn about the expectations and competencies needed to become a trained Six Sigma leader in their organizations.

Who should take this course?

Individuals interested in improving outcomes in health care, ideal for the executive, frontline leader, physician and proficient lean practitioner. Rising stars working in a frontline position will also benefit as the course will position them for growth.

Participants wishing to enroll in this Op Ex 540: Fundamentals of Six Sigma course should first complete the OpEx Series I: Health Care OpEx Essentials Series and the OpEx 530 Essential Lean Concepts course from the Tools and Techniques Series.

Course experience

Ready to improve health care outcomes? This course gives you tools to reduce variation, engage the voice of the customer, and identify critical to quality metrics. Get the chance to apply what you have learned by engaging in real life problem solving using the Six Sigma tools. The course is instructor led and virtual. Benefit from small interactive classes of Participants from diverse backgrounds.

Learning outcomes:

  • Participants will understand Six Sigma principles and the DMAIC process
  • Participants will be apply Six Sigma tools using case studies and real-life problem solving
  • Demonstrate ability to manage data collection, analysis and comparison to benchmarks
Prerequisites:
Operational Excellence Essentials Badge-1

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Applies toward the following certificates:

Operational Excellence Tools Badge-1
Have questions?
Contact us if you would like to speak with a program director or visit our Frequently Asked Questions page.
 
leroy-love
"Even in challenging times, operational excellence can help organizations deliver on their strategic objectives and goals. By understanding and optimizing processes, operational excellence can improve efficiency, cut internal costs and improve customer experience." Leroy Love, Director, Operational Excellence