Washington University in St. Louis

Conflict Management Certificate

Conflict Management Badge - 500pxConflicts happen. How an employee responds and resolves conflict will result in success or failure.

Conflict management is the practice of dealing with disputes in a balanced, rational and effective way. Since conflicts in a business are a natural part of the workplace, it is important that there are people who know how to resolve them through conflict analysis and dispute resolution. This is more important in today's market than ever.

Everyone is striving to show how valuable they are to their company and at times, this can lead to organizational conflict. Having a facilitator with effective problem-solving, negotiation and communication skills allows teams to resolve conflicts and restore focus to the company's business goals without involving human resources.

Complete four of the five available courses to receive a Conflict Management Certificate from the Technology & Leadership Center.

Learn about more leadership and professional development training.

Courses Required:

Minimum required: 4 courses
Conflict Management Certificate
Conflict Management Skills

Conflict Management Certificate Process

Please note that only 4 of the 5 courses listed below are required to obtain the Conflict Management Certificate. 

MGT695: 5 Behaviors of a Cohesive Team

Step 1:
Register & complete the following course:

MGT660: Resolving Workplace Conflict

Step 2:
Register & complete the following course:

MGT664: Delegation: Engage and Empower People

Step 3:
Register & complete the following course:

MGT662: Valuing Differences

Step 4:

Register & complete the following course:

MGT663: Navigating Beyond Conflict

Step 5:
Register & complete the following course:


Upon completion of the required courses, your Conflict Management Certificate will be awarded.

Certificate Program Course Descriptions

1. 5 Behaviors of a Cohesive Team (4 hrs)

Delivery Options: On Campus and Virtual

Today's organizations are working beyond a single team. Advances in technology are disrupting the market, globalization is forcing a new approach of working and teams of the future have never seen this level of diversity. In essence, organizations need to equip their employees to create cohesive teams quickly to enable results. The idea was to create a model that harnesses the Power of Patrick Lencioni's Five Dysfunctions and adjust it to benefit the individual, who can then disperse the key takeaways throughout their organization.

This is a tool to help individuals better understand, internalize, and apply the principles of The Five Behaviors of a Cohesive Team® model and to foster communication that can be used throughout and organization.

2. Resolving Workplace Conflict (4 hrs)

Delivery Options: On Campus and Virtual

Today's business environment challenges organizations to increase productivity, improve quality, shorten cycle time and reduce costs.

This is an unfortunate but natural byproduct of these challenges in managing conflict. While conflict can lead to discoveries such as new ideas and innovative breakthroughs, it can if allowed to escalate, result in damage to critical working relationships.

This course teaches leaders how to recognize the signs of escalating tension and take appropriate action as a facilitator to minimize damage. Leaders are introduced to two conflict resolution tactics - coach and mediate - and practice using the Interaction Essentials as they coach then negotiate to resolve a conflict.

3. Delegation: Engage and Empower People (4 hrs)

Delivery Options: Virtual

Every leader wants that "dream team" of happy, highly capable individuals who can achieve goals. Delegating work enables leaders to build team capacity and achieve results. So why aren't they delegating more, and more often?

This course sets out to help leaders shift their mindset about what they can delegate and feel more comfortable and confident doing do. Learners dig into their workload to identify tasks they'd never consider delegating. They use methods for matching people to tasks they're both motivated and capable of doing. And, they practice the delegation conversation they'll have to ensure success.

4. Valuing Differences (4 hrs)

Delivery Options: Virtual

Today, the organizations with the most significant competitive advantage are those that create an inclusive environment that makes the most of their people's diverse experiences, ideas, and talents.

Valuing differences gives people practical skills and tools for exploring others' unique perspectives, understanding and leveraging people's inherent differences, challenging devaluing behavior and creating an environment in which people's differences are both respected and utilized.

5. Navigating Beyond Conflict (4 hrs)

Delivery Options: Virtual

Partnerships The differences people bring to the workplace can promote tremendous creativity and innovation.

Those same differences also can contribute to misunderstandings, which can lead to discord and, if left unresolved, dispute. Individual performers need to know how to navigate beyond conflict to prevent damage from occurring efficiently.

In this course, individual performers learn how to recognize the warning signs of conflict and take action to prevent situations from escalating or to work out the conflict if it does intensify. This allows them to mitigate any negative impact, thus reducing the cost of conflict and improving business results.

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Let Us Know You're Interested

"Engaging, entertaining, and informative." Delegation: Engage and Empower People - Communication Management Certificate
"This is a perfect capstone class and the most directly relevant to a leader's most difficult job." Resolving Workplace Conflict - Conflict Management Certificate
"As always, great educational value. Ladan and Mary are friendly, knowledgeable and make the class fun." Valuing Differences - Conflict Management Certificate
"It takes work to be a good team-member and this class helped identify the specific areas you need to work on to be that." 5 Behaviors of a Cohesive Team - Conflict Management Certificate
"I really learned how to deal with conflict and how to get what I want out of a fragile situation." Navigating Beyond Conflict - Conflict Management Certificate