Washington University in St. Louis

MGT663: Navigating Beyond Conflict

Course summary:

The differences people bring to the workplace can promote tremendous creativity and innovation. Those same differences also can contribute to misunderstandings, which can lead to discord and, if left unresolved, dispute. Individual performers need to know how to navigate beyond conflict to prevent damage from occurring efficiently.

Course experience:

In this course, individual performers learn how to recognize the warning signs of conflict and take action to prevent situations from escalating or to work out the conflict if it does intensify. This allows them to mitigate any negative impact, thus reducing the cost of conflict and improving business results.

Who should take this course?
Technical professionals wishing to earn Washington University's Advanced Technical Leadership Certificate. This course is designed to teach participants ways to increase their effectiveness with teams, in meetings and in individual discussion with peers, managers, vendors and customers.

Course outline:

  • Conflict’s Destination—Damage or Discovery:  Learners participate in a simulation that demonstrates the effects of conflict on relationships.  Participants work in groups to identify the causes, costs, and benefits of conflict on themselves, their team, and the organization.  Learners explore how conflict can escalate in stages from unresolved differences to discord to dispute, and contribute to a list of signs that warn of escalation. 
  • Preventing Escalation:  Participants determine roadblocks to taking action to resolve the conflict.  They take a self-assessment that reveals their strengths and development areas in using the Key Principles in a conflict situation.  The facilitator discusses conflict “crossroads,” and volunteers role-play a crossroads scenario, using Key Principles to defuse the situation. 
  • Resolving Conflict—Work it Out:  Learners watch a video of an ineffective approach to resolution, and they are introduced to a better method by working out the conflict using interaction process skills.  Learners view a real model video of a conflict resolution discussion and discuss the skills that are used efficiently.  
  • Applying Your Conflict Resolution Skills:  Learners reprise their roles from the opening simulation and engage in two rounds of skill practicing, using Discussion Planners to conduct conflict resolution discussions.  After each round, learners give each other feedback on their use of the skills.  In teams, learners discuss how to address challenging conflict situations and share their ideas with the large group. 
  • Removing Roadblocks and Setting Next Steps:  Participants work in groups to formulate suggestions for overcoming another group’s roadblocks from earlier in the course.  A group spokesperson shares the opinions with the class.  Learners determine their next steps for navigating beyond the conflict in the future and building trusting relationships with colleagues. 

Learning outcomes:

  • Reduce the cost of conflict to them and their organization
  • Minimize or prevent conflict by promoting a culture of trust, mutual respect, and collaboration
  • Make appropriate choices, both in words and actions, to direct situations away from possible damage and toward the discovery of new ideas and solutions
  • Remove roadblocks to proactively taking action when the warning signs of conflict occur
  • Successfully plan and conduct conflict resolution discussions. 
On Campus Classroom
Day & Time:
Monday July 1, 2024
1:00 to 5:00 p.m.
Enrollment Deadline:
June 24, 2024
Washington University
Lopata Hall, Room 511
Course Fee(s):

Enrollment Deadline is June 24th, 2024 at 5 PM CST. Beyond this date, please call 314-935-4444 to register.

A full refund will be given when a registrant cancels more than five (5) business days prior to the start of the class. Cancellations received within 5 business days of the start of the class and no-shows will be billed in full. Another person may be substituted at any time at no additional charge.
A request to transfer a class to a future date can only occur if the request is more than 5 business days prior to the start of class.  Otherwise, the request will be considered a cancellation and the policy will apply.

Thank you for your interest! Currently, we don't have any additional sessions with availability. However, we're committed to offering ongoing learning opportunities and are working to add more sessions in the future. We appreciate your interest and look forward to the opportunity to support your professional growth soon.


Applying to the course:
Please note: Typically the application deadline is one week prior to course start but we advise that you enroll as early as possible to secure your seat.
You can begin the registration process by choosing your preferred class date and then add your class to your cart.
Have questions?
Contact us if you would like to speak with a program director or visit our Frequently Asked Questions page for answers to common questions about our courses.

Applies toward the following certificates:

Advanced Technical Leadership
Conflict Management

Accrediting Associations:

"I really learned how to deal with conflict and how to get what I want out of a fragile situation." MGT663: Navigating Beyond Conflict