Conflict Management Certification: 5 Behaviors of a Cohesive Team

Course experience:

The idea was to create a model that harnesses the Power of Patrick Lencioni’s Five Dysfunctions and adjust it to benefit the individual, who can then disperse the key takeaways throughout their organization. This is a tool to help individuals better understand, internalize, and apply the principles of The Five Behaviors of a Cohesive Team® model and to foster communication that can be used throughout an organization.

Who should take this course?

Technical professionals wishing to earn Washington University's Technical Leadership Certificate. This course is designed to teach participants ways to increase their effectiveness with teams, in meetings and in individual discussion with peers, managers, vendors and customers.

Course outline:

You and the Five Behaviors
Building Trust
Mastering Conflict
Achieving Commitment
Embracing Accountability
Focusing on Results
Summary and Action

Learning outcomes:

Understand the purpose of the workshop
Describe The Five Behaviors of a Cohesive Team® model
Learn about your personal tendencies as a teammate
Explore the concept of vulnerability-based trust and why it matters
Identify challenges you might have with this behavior and how you could begin to improve
Understand that conflict is necessary and get more comfortable with the idea of engaging in it
Consider how different conflict tendencies may affect others and what you can do about it
Learn what is necessary for teams to truly commit to decisions
Identify things that could stand in the way of commitment and consider how to address them
Understand why giving and receiving feedback is essential and what these behaviors should look like
Discover personal Accountability tendencies, and consider how to improve
Understand collective results and how individual priorities can threaten them
Consider how to channel personal motivations toward helping a team achieve results
Review habits chosen throughout the workshop and make an action plan to implement one of them

Type:

Virtual Classroom

Instructor:

Carolyn Eaton

Day & Time:

Monday | June 16, 2025

3:00 - 7:00PM

Enrollment Deadline:

June 9th, 2025

Location:

Zoom

Course Fee(s):

$595

CEUs:

0.4

Enrollment Deadline is June 9th, 2025 at 5 PM CST. Beyond this date, please call 314-935-4444 to register.

CANCELLATION POLICY

A full refund will be given when a registrant cancels more than five (5) business days prior to the start of the class. Cancellations received within 5 business days of the start of the class and no-shows will be billed in full. Another person may be substituted at any time at no additional charge.

A request to transfer a class to a future date can only occur if the is more than 5 business days prior to the start of class. Otherwise, the request will be considered a cancellation and the policy will apply.