Washington University in St. Louis
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Back to Technical Leadership Certificate

MGT650: Driving Change

Technical Leadership Certificate
Course summary:
In today’s complex and competitive environment, it’s no surprise that 70 percent of workplace change initiatives fail. For workplace change initiatives to be successful, organizations need leaders who can turn resistance into commitment and inspire team members to take ownership of change.
 
Course experience:
This course provides the skills and resources leaders need to accelerate the process of implementing change with their team members and to create an agile work environment where people are more open to change.
 
Who should take this course?
Technical professionals wishing to earn Washington University's Technical Leadership Certificate. This course is designed to teach participants ways to increase their effectiveness with teams, in meetings and in individual discussion with peers, managers, vendors and customers.
 

Course outline:

  • Your Role in the Business of Change: Teams find and identify best practices for implementing change. The facilitator leads a discussion about why change initiatives fail. Learners are introduced to three Change Accelerators. Participants discuss the business rationale and expected benefits related to their change situations.
  • Reactions and Resistance: Facilitator introduces four typical reactions to change and the importance of moving people toward embracing it. The facilitator leads a discussion about the benefits of drawing out resistance and the importance of seeking reactions and feelings (a Change Accelerator).
  • The Personal Needs of Change: Facilitator explains the critical role of Key Principles in meeting personal needs during the change, particularly Empathy and Involvement. Learners practice using these skills to respond in real time to people resisting change.
  • Regaining Control: Learners identify an aspect of their change situation that can be controlled or influenced to help their team members gain control (a Change Accelerator). With a partner, they determine how they can impact a no-control factor using one of the Change Accelerators.
  • A Model for Change: Facilitator leads a discussion on how leaders can use the Change Accelerators with the Interaction Guidelines to meet people’s practical needs in change discussions. Participants watch a two-part video and discuss how the leader uses these skills to move team members toward embracing the change.
  • Skill Practice: Learners prepare for and conduct three rounds of skill practice using their change situations.
  • Plan to Accelerate: Participants complete an action plan for helping their teams move closer to embracing change, using the skills and tips from the course.

Learning outcomes:

  • Accelerate the process of making change happen
  • Minimize the potential negative effects change can have on productivity, morale, and collaboration
  • Turn resistance into commitment and inspire team members to take ownership of change
  • Communicate the business rationale and benefits of change for the team and the organization
Type:
On Campus Classroom
 
Instructor:
J.D. Frailey
 
Day & Time:
Wednesday Nov 20, 2024
8:30 a.m.  to 12:30 p.m.
 
Enrollment Deadline:
November 13, 2024
 
Location:
Washington University
Lopata Hall, Room 511
 
Course Fee(s):
$595
 
CEUs:
0.4
 
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Enrollment Deadline is November 13th, 2024 at 5 PM CST. Beyond this date, please call 314-935-4444 to register.

CANCELLATION POLICY
A full refund will be given when a registrant cancels more than five (5) business days prior to the start of the class. Cancellations received within 5 business days of the start of the class and no-shows will be billed in full. Another person may be substituted at any time at no additional charge.
 
A request to transfer a class to a future date can only occur if the request is more than 5 business days prior to the start of class.  Otherwise, the request will be considered a cancellation and the policy will apply.

e way to organize information on a website page when there is a large amount of content that needs to be separated into distinct categories. Label your tabs with one or two words that define each category of information.

Type:
Virtual Classroom
 
Instructor:
Ladan Kamfar
 
Day & Time:
Monday | Mar 3, 2025
3:00 to 7:00PM
 
Enrollment Deadline:
February 24, 2025
 
Location:
Zoom
 
Course Fee(s):
$595
 
CEUs:
0.4
 
add2cart
 

Enrollment Deadline is February 24, 2025 at 5 PM CST. Beyond this date, please call 314-935-4444 to register.

CANCELLATION POLICY
A full refund will be given when a registrant cancels more than five (5) business days prior to the start of the class. Cancellations received within 5 business days of the start of the class and no-shows will be billed in full. Another person may be substituted at any time at no additional charge.
 
A request to transfer a class to a future date can only occur if the request is more than 5 business days prior to the start of class.  Otherwise, the request will be considered a cancellation and the policy will apply.

e way to organize information on a website page when there is a large amount of content that needs to be separated into distinct categories. Label your tabs with one or two words that define each category of information.

Type:
On-Campus Classroom
 
Instructor:
Debra Lassman
 
Day & Time:
Tuesday | May 13, 2025
1:00 to 5:00 p.m.
 
Enrollment Deadline:
May 6, 2025
 
Location:
511 Lopata Hall 
Danforth Campus
 
Course Fee(s):
$595
 
CEUs:
0.4
 
add2cart
 

Enrollment Deadline is May 6, 2025 at 5 PM CST. Beyond this date, please call 314-935-4444 to register.

CANCELLATION POLICY
A full refund will be given when a registrant cancels more than five (5) business days prior to the start of the class. Cancellations received within 5 business days of the start of the class and no-shows will be billed in full. Another person may be substituted at any time at no additional charge.
 
A request to transfer a class to a future date can only occur if the request is more than 5 business days prior to the start of class.  Otherwise, the request will be considered a cancellation and the policy will apply.

e way to organize information on a website page when there is a large amount of content that needs to be separated into distinct categories. Label your tabs with one or two words that define each category of information.

Type:
Virtual Classroom
 
Instructor:
Debra Lassman
 
Day & Time:
Thursday | Aug 28, 2025
4:00 to 8:00PM
 
Enrollment Deadline:
Aug 21, 2025
 
Location:
Zoom
 
Course Fee(s):
$595
 
CEUs:
0.4
 
add2cart
 

Enrollment Deadline is August 21, 2025 at 5 PM CST. Beyond this date, please call 314-935-4444 to register.

CANCELLATION POLICY
A full refund will be given when a registrant cancels more than five (5) business days prior to the start of the class. Cancellations received within 5 business days of the start of the class and no-shows will be billed in full. Another person may be substituted at any time at no additional charge.
 
A request to transfer a class to a future date can only occur if the request is more than 5 business days prior to the start of class.  Otherwise, the request will be considered a cancellation and the policy will apply.

e way to organize information on a website page when there is a large amount of content that needs to be separated into distinct categories. Label your tabs with one or two words that define each category of information.

 

Type:
On Campus Classroom
 
Instructor:
J.D. Frailey
 
Day & Time:
Wednesday Nov 19, 2025
8:30 a.m.  to 12:30 p.m.
 
Enrollment Deadline:
November 12, 2024
 
Location:
Washington University
Lopata Hall, Room 511
 
Course Fee(s):
$595
 
CEUs:
0.4
 
add2cart
 

Enrollment Deadline is November 12th, 2024 at 5 PM CST. Beyond this date, please call 314-935-4444 to register.

CANCELLATION POLICY
A full refund will be given when a registrant cancels more than five (5) business days prior to the start of the class. Cancellations received within 5 business days of the start of the class and no-shows will be billed in full. Another person may be substituted at any time at no additional charge.
 
A request to transfer a class to a future date can only occur if the request is more than 5 business days prior to the start of class.  Otherwise, the request will be considered a cancellation and the policy will apply.

e way to organize information on a website page when there is a large amount of content that needs to be separated into distinct categories. Label your tabs with one or two words that define each category of information.

Accrediting Associations:

Applies toward the following certificates:

Technical Leadership Certificate
change management certificate
Have questions?
Contact us if you would like to speak with a program director or visit our Frequently Asked Questions page.
 

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"Class had strong interaction with participants and was very relevant to the current changes going on in my role." MGT650: Driving Change