Washington University in St. Louis
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MGT631: High-Impact Feedback & Listening

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Course summary:
Sharing feedback is an important part of an organization's culture and an effective business tool that reaches across all levels. This course focuses on learner's ability to communicate positive and developmental feedback. They will also learn to receive feedback and to listen to accurately to best understand the speaker’s intended message.
 
Course experience:
In this course, individual performers learn how to deliver both positive and developmental feedback efficiently. They also learn how to be receptive to input and to listen to understand the speaker's intended message accurately. In the workplace, these skills help them to optimize and sustain their own and their coworker's performance. 
 
Who should take this course?
Technical professionals wishing to earn Washington University's Technical Leadership Certificate. This course is designed to teach participants ways to increase their effectiveness with teams, in meetings and in individual discussion with peers, managers, vendors and customers.
 

Course outline:

  • Introduction: Learners take part in a “fact or myth” activity to gain critical information about giving and receiving feedback. The facilitator introduces the two types of feedback: positive and developmental.
  • Giving Feedback—Key Principles and STAR: Learners watch a video spoof called “Top Colleague” (a fictitious reality game show) that demonstrates poorly delivered feedback and subsequent poor receptivity to feedback. Learners discuss why the feedback in the video went wrong. The facilitator defines effective feedback skills and leads a discussion on the importance of meeting people’s personal and practical needs. Learners adjust the video judges’ feedback to encourage greater receptivity from the video contestants.
  • Building Your Listening and Feedback Receptivity Skills: Learners discuss the importance of being aware of Feedback Deflection Traps, Receptivity Techniques, and barriers to listening to accurately understand a message. Learners identify a Receptivity Technique that would help the video contestants demonstrate better listening skills.
  • The Feedback Discussion Model: Learners watch a video depicting a colleague in need of developmental feedback. The facilitator introduces the Feedback Discussion Model. Learners then watch a video that shows an employee efficiently delivering developmental feedback to the peer depicted in the earlier video.
  • Skill Practice—Giving and Receiving Feedback: The facilitator introduces the Feedback Planner. In groups of three, learners participate in three rounds of skill practice for delivering developmental feedback.
  • Applying Your Skills: In pairs, learners describe real-life opportunities they have for delivering either positive or developmental feedback back at work and plan their approach to those discussions.

Learning outcomes:

  • Support colleague's job performance, growth, and development
  • Build authentic, trusting relationships with colleagues
  • More wisely choose opportunities to give and seek feedback
  • Handle, reduce, or eliminate defensiveness or negative emotions that can occur in a feedback discussion
  • Help create a culture of teamwork, performance & communication
Type:
Virtual Classroom
 
Instructor:
Gretchen Pettet
 
Day & Time:
Monday | Mar 24, 2024
3:00 to 7:00PM
 
Enrollment Deadline:
Mar 17, 2024
 
Location:
Zoom
 
Course Fee(s):
$595
 
CEUs:
0.4
 
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Enrollment Deadline is Monday March 24th, 2024 at 5 PM CST. Beyond this date, please call 314-935-4444 to register.

Parking and refreshments are provided.

CANCELLATION POLICY
A full refund will be given when a registrant cancels more than five (5) business days prior to the start of the class. Cancellations received within 5 business days of the start of the class and no-shows will be billed in full. Another person may be substituted at any time at no additional charge.

A request to transfer a class to a future date can only occur if the request is more than 5 business days prior to the start of class.  Otherwise, the request will be considered a cancellation and the policy will apply.
Type:
In-Person Classroom
 
Instructor:
J.D. Frailey
 
Day & Time:
Tuesday | Apr 29, 2025
1 to 5:00 p.m.
 
Enrollment Deadline:
Apr 22, 2025
 
Location:
511 Lopata Hall 
Danforth Campus
 
Course Fee(s):
$595
 
CEUs:
0.4
 
add2cart
 

Enrollment Deadline is Thursday April 22nd, 2025 at 5 PM CST. Beyond this date, please call 314-935-4444 to register.

Parking and refreshments are provided.

CANCELLATION POLICY
A full refund will be given when a registrant cancels more than five (5) business days prior to the start of the class. Cancellations received within 5 business days of the start of the class and no-shows will be billed in full. Another person may be substituted at any time at no additional charge.

A request to transfer a class to a future date can only occur if the request is more than 5 business days prior to the start of class.  Otherwise, the request will be considered a cancellation and the policy will apply.
Type:
Virtual Classroom
 
Instructor:
Natalia Litoldo
 
Day & Time:
Thursday | Aug 14, 2025
4:00 to 8:00PM
 
Enrollment Deadline:
Aug 7, 2025
 
Location:
Zoom
 
Course Fee(s):
$595
 
CEUs:
0.4
 
add2cart-1
 

Enrollment Deadline is August 7, 2024 at 5 PM CST. Beyond this date, please call 314-935-4444 to register.

Parking and refreshments are provided.

CANCELLATION POLICY
A full refund will be given when a registrant cancels more than five (5) business days prior to the start of the class. Cancellations received within 5 business days of the start of the class and no-shows will be billed in full. Another person may be substituted at any time at no additional charge.

A request to transfer a class to a future date can only occur if the request is more than 5 business days prior to the start of class.  Otherwise, the request will be considered a cancellation and the policy will apply.
Type:
In-Person Classroom
 
Instructor:
J.D. Frailey
 
Day & Time:
Nov 5, 2025
8:30 a.m. to 12:30 p.m.
 
Enrollment Deadline:
Oct 30, 2025
 
Location:
511 Lopata Hall 
Danforth Campus
 
Course Fee(s):
$595
 
CEUs:
0.4
 
add2cart
 

Enrollment Deadline is Oct 30, 2025 at 5 PM CST. Beyond this date, please call 314-935-4444 to register.

Parking and refreshments are provided.

CANCELLATION POLICY
A full refund will be given when a registrant cancels more than five (5) business days prior to the start of the class. Cancellations received within 5 business days of the start of the class and no-shows will be billed in full. Another person may be substituted at any time at no additional charge.

A request to transfer a class to a future date can only occur if the request is more than 5 business days prior to the start of class.  Otherwise, the request will be considered a cancellation and the policy will apply.
Accrediting Associations:

Applies toward the following certificates:

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Have questions?
Contact us if you would like to speak with a program director or visit our Frequently Asked Questions page.
 

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"This course was super helpful to revisit better ways of providing/receiving feedback. I'm dealing with an issue at work where providing feedback is tough, so I got to role play and get suggestions on what to do better/what I was doing well." MGT631: High-Impact Feedback & Listening