Washington University in St. Louis

ITIL043: ITIL Specialist - High Velocity IT ($1,995)

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Course summary:

The ITIL Specialist: High Velocity IT course is designed to provide IT professionals with the tools and knowledge needed to navigate the digital age. This 21 hour course covers the latest trends in technology, including automation, cloud computing, and continuous delivery and how they relate to ITIL best practices. Participants will learn how to use these tools and techniques to improve the speed, quality and efficiency of their IT services. This course is ideal for those looking to improve their skills in IT service management and stay current with the latest industry trends.

Course outline:
  • The Nature of High-velocity in a digital world
  • ITIL operating method--digital product lifecycle
  • Fundamental concepts for delivering HVIT
  • Achieving value with digital products
Learner outcomes:
  • Make the right digital investments
  • Realize and deliver digital products and services quickly
  • Provide digital products and services that are highly resilient to disruption
  • Ensure that the service consumer realizes value from the digital products and services
  • Assure conformance of activities with governance, risk and compliance requirements.
  • Explain how to use the key principles and methods of Organizational Change Management to direction, planning and improvement
  • Describe how to use the key principles and methods of measurement and reporting in directing, planning and improvement
  • Explain how to direct, plan and improve value streams and practices
Applies toward the following certificates:
ITIL4 Managing Pro Badge
ITIL Master Badge - 500 px

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