Washington University in St. Louis

ITIL04: ITIL 4 Foundation ($1,495)

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Course summary: 

ITIL 4 Foundation is a 14 hour entry-level certification course that introduces the latest version of the ITIL framework. The course covers IT service management concepts and terminology, key principles and practices, and the ITIL service value system. Participants will gain an understanding of how to use the ITIL framework to enhance business outcomes and improve IT service management. Upon completion of the course, participants will be equipped with the knowledge and skills to sit for the ITIL 4 Foundation certification exam.

Course outline: 
  • Lesson 1: ITIL 4 Overview

  • Lesson 2: Key Concepts of ITIL

  • Lesson 3: The Four Dimensions of Service Management

  • Lesson 4: The ITIL Service Value System (SVS)

  • Lesson 5: The ITIL Guiding Principles

  • Lesson 6: Governance

  • Lesson 7: The Service Value Chain

  • Lesson 8: Continual Improvement

  • Lesson 9: Key ITIL Practices

  • Lesson 10: Other ITIL Practices

Learning outcomes:
  • Discuss the fundamental components of ITIL 4.
  • Define the key concepts of ITIL 4.
  • Identify the four dimensions of Service Management.
  • Identify the components and functions of the ITIL Service Value System (SVS).
  • Analyze the ITIL guiding principles.
  • Identify the function of governance within the ITIL SVS.
  • Identify the components and functions of the Service Value Chain (SVS).
  • Discuss continual improvement within ITIL 4.
  • Analyze the key ITIL management practices.
  • Define the general, service, and technical management practices of ITIL.
The cost of class includes exam voucher.
Applies toward the following certificates:
ITIL4 Strategic Leadership Badge-1
ITIL4 Managing Pro Badge-1
ITIL Master Badge - 500 px

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This course is designed for anyone who would like a foundational understanding of IT Service Management, its key principles and practices, and how it will help you deliver better value to your customers. It is appropriate for all IT staff and management, as well as customers who work closely with IT to support business requirements. 
Some level of work experience in IT service support or IT service delivery is highly recommended.
Have questions?
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