ITIL04: ITIL 4 Foundation ($1,495)
ITIL 4 Foundation is a 14 hour entry-level certification course that introduces the latest version of the ITIL framework. The course covers IT service management concepts and terminology, key principles and practices, and the ITIL service value system. Participants will gain an understanding of how to use the ITIL framework to enhance business outcomes and improve IT service management. Upon completion of the course, participants will be equipped with the knowledge and skills to sit for the ITIL 4 Foundation certification exam.
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Lesson 1: ITIL 4 Overview
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Lesson 2: Key Concepts of ITIL
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Lesson 3: The Four Dimensions of Service Management
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Lesson 4: The ITIL Service Value System (SVS)
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Lesson 5: The ITIL Guiding Principles
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Lesson 6: Governance
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Lesson 7: The Service Value Chain
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Lesson 8: Continual Improvement
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Lesson 9: Key ITIL Practices
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Lesson 10: Other ITIL Practices
- Discuss the fundamental components of ITIL 4.
- Define the key concepts of ITIL 4.
- Identify the four dimensions of Service Management.
- Identify the components and functions of the ITIL Service Value System (SVS).
- Analyze the ITIL guiding principles.
- Identify the function of governance within the ITIL SVS.
- Identify the components and functions of the Service Value Chain (SVS).
- Discuss continual improvement within ITIL 4.
- Analyze the key ITIL management practices.
- Define the general, service, and technical management practices of ITIL.
