Washington University in St. Louis

ITIL04: ITIL 4 Foundation ($1,495)

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Course summary: 

ITIL 4 Foundation is a 14 hour entry-level certification course that introduces the latest version of the ITIL framework. The course covers IT service management concepts and terminology, key principles and practices, and the ITIL service value system. Participants will gain an understanding of how to use the ITIL framework to enhance business outcomes and improve IT service management. Upon completion of the course, participants will be equipped with the knowledge and skills to sit for the ITIL 4 Foundation certification exam.

Course outline: 
  • Lesson 1: ITIL 4 Overview

  • Lesson 2: Key Concepts of ITIL

  • Lesson 3: The Four Dimensions of Service Management

  • Lesson 4: The ITIL Service Value System (SVS)

  • Lesson 5: The ITIL Guiding Principles

  • Lesson 6: Governance

  • Lesson 7: The Service Value Chain

  • Lesson 8: Continual Improvement

  • Lesson 9: Key ITIL Practices

  • Lesson 10: Other ITIL Practices

Learning outcomes:
  • Discuss the fundamental components of ITIL 4.
  • Define the key concepts of ITIL 4.
  • Identify the four dimensions of Service Management.
  • Identify the components and functions of the ITIL Service Value System (SVS).
  • Analyze the ITIL guiding principles.
  • Identify the function of governance within the ITIL SVS.
  • Identify the components and functions of the Service Value Chain (SVS).
  • Discuss continual improvement within ITIL 4.
  • Analyze the key ITIL management practices.
  • Define the general, service, and technical management practices of ITIL.
The cost of class includes exam voucher.
Applies toward the following certificates:
ITIL Master-3
Virtual Classroom
Day & Time:
Tuesday & Thursday
Jan 16, 2024 to Jan 25, 2024
4:00PM to 7:30PM
Enrollment Deadline:
Jan 9, 2024
Course Fee(s):

Enrollment Deadline is Tuesday, Jan 9, 2024, at 5:00 PM CST. Beyond this date, please call 314-935-4444 to register.


A full refund will be given when a registrant cancels more than five (5) business days prior to the start of the class. Cancellations received within 5 business days of the start of the class and no-shows will be billed in full. Another person may be substituted at any time at no additional charge.
A request to transfer a class to a future date can only occur if the request is more than 5 business days prior to the start of class.  Otherwise, the request will be considered a cancellation and the policy will apply.

Thank you for your interest! Currently, we don't have any additional sessions with availability. However, we're committed to offering ongoing learning opportunities and are working to add more sessions in the future. We appreciate your interest and look forward to the opportunity to support your professional growth soon.

This course is designed for anyone who would like a foundational understanding of IT Service Management, its key principles and practices, and how it will help you deliver better value to your customers. It is appropriate for all IT staff and management, as well as customers who work closely with IT to support business requirements. 
Some level of work experience in IT service support or IT service delivery is highly recommended.
Have questions?
Contact us if you would like to speak with a program director or visit our Frequently Asked Questions page.