Washington University in St. Louis

ITIL041: ITIL Specialist - Create, Deliver & Support ($1,995)

Washington University Logo
Course summary:

Our ITIL Specialist - Create, Deliver & Support course teaches IT professionals and practitioners how to create, deliver and support IT services using the ITIL 4 framework. This 21 hour course covers best practices for service design and architecture, service level agreements, availability, capacity and continuity management, monitoring, reporting and event management, service request and problem management, release and deployment management, service configuration management and knowledge management. Upon completion of the course, participants will have the skills and knowledge needed to apply IT service management best practices in their own organizations.

Course outline:
  • Introduction to ITIL 4 and Service Value Streams

  • Know Service Design and Architecture

  • Service Delivery and Support Service Monitoring and Control

  • Service Monitoring and Control

  • Service Automation and Optimization

Learner outcomes:
  • Understand the ITIL 4 framework and service value system

  • Plan and build service value streams to create, deliver, and support IT services

  • Identify and apply relevant ITIL practices to create, deliver, and support services

  • Integrate different value streams and activities to optimize service delivery and customer experience
  • Implement service level agreements, incident and problem management, and automation to improve service quality
  • Monitor service performance and use improvement methods to drive continuous improvement
Applies toward the following certificates:
ITIL4 Managing Pro Badge-1
ITIL Master Badge

Join the Waitlist

Have questions?
Contact us if you would like to speak with a program director or visit our Frequently Asked Questions page.