Washington University in St. Louis
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AGI541: Delivery at Scale (18 hrs)

Course summary:
Foundation for Effective Leadership helps participants identify their strengths by focusing on the behaviors that “come naturally” to them. When leaders operate from their strengths and are aware of their weaknesses, they can more effectively coach, delegate, and correct performance problems. 
 
Course experience:
Individual differences are key to the success of any organization. Yet these vital differences can also lead to common workplace issues—stress, conflict, low productivity, and resistance to change. So how do you solve common problems among unique individuals? You begin with self-awareness. Self-awareness is a key component of effective management helps participants identify their strengths by focusing on the behaviors that “come naturally” to them. When leaders operate from their strengths and are aware of their weaknesses, they can more effectively coach, delegate, and correct performance problems.
 
Who should take this course?
Technical professionals wishing to earn  Washington University's Technical Leadership Certificate, or those who need to communicate clearly and effectively with others. This course is designed to teach participants ways to increase their effectiveness with teams, in meetings and in individual discussion with peers, managers, vendors and customers.
 

Course outline:

  • Introduction: Why interpersonal communication skills are important for technical professionals
  • Everything DiSC® Workplace self-assessment report (participants will be asked to complete the assessment prior to class)
  • Discovering your DiSC style
  • Understanding other styles
  • Building more effective relationships
  • Action planning to apply new skills and knowledge on the job

Learning outcomes:

  • Describe personal behavioral style
  • Explain the four DiSC dimensions of behavior—Dominance, Influence, Steadiness, Conscientiousness
  • Flex their behavioral style to communicate more effectively with others
  • Promote appreciation of individual differences
  • Enhance individual and team performance by communicating more effectively
Type:
Virtual
 
Day & Time:
Monday & Wednesday
March 31, 2025
5:00 to 7:30PM
 
Enrollment Deadline:
March 24, 2025
 
Location:
Zoom
 
Course Fee(s):
$1,495
 
CEUs:
1.8
 
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Enrollment Deadline is March 24, 2025 at 5 PM CST. Beyond this date, please call 314-935-4444 to register.

Parking and refreshments are provided.

CANCELLATION POLICY
A full refund will be given when a registrant cancels more than five (5) business days prior to the start of the class. Cancellations received within 5 business days of the start of the class and no-shows will be billed in full. Another person may be substituted at any time at no additional charge.

A request to transfer a class to a future date can only occur if the request is more than 5 business days prior to the start of class.  Otherwise, the request will be considered a cancellation and the policy will apply.
Type:
Virtual
 
Day & Time:
Tuesday & Thursday
Sept 16, 2025
5:00 p.m. to 7:30PM
 
Enrollment Deadline:
September 9, 2025
 
Location:
Zoom
 
Course Fee(s):
$1,495
 
CEUs:
1.8
 
add2cart
 

Enrollment Deadline is September 9th, 2025 at 5 PM CST. Beyond this date, please call 314-935-4444 to register.

Parking and refreshments are provided.

CANCELLATION POLICY
A full refund will be given when a registrant cancels more than five (5) business days prior to the start of the class. Cancellations received within 5 business days of the start of the class and no-shows will be billed in full. Another person may be substituted at any time at no additional charge.

A request to transfer a class to a future date can only occur if the request is more than 5 business days prior to the start of class.  Otherwise, the request will be considered a cancellation and the policy will apply.

Applies toward the following certificates:

Technical Leadership Certificate
Communication Certificate - 500px
Have questions?
Contact us if you would like to speak with a program director or visit our Frequently Asked Questions page.
 
Course summary:

This ICAgile certified Delivery at Scale for Agile course is designed to help organizations maximize the value produced by their products. You'll learn Portfolio and Program Management approaches that enable you to manage large, complex products and teams effectively.

The course provides a high-level review of various approaches to scaling development within your organization. You'll learn how traditional Agile practices such as Scrum may not work well with large, diverse teams and products, and how to overcome these challenges.

With this course, you'll gain tools to maximize the value of your organization's investments while supporting large products and teams. Whether you're an Agile practitioner, project manager, or Expert team leader, this course will equip you with the knowledge and skills to deliver products at scale. Enroll today and become an ICAgile Certified Professional in Delivery at Scale for Agile!

Course outline:
Optimize the system
  • Complexity as enemy number one
  • Making sense of complex environments
  • Visualizing flow through the system
  • System Constraints
Agile at Scale
  • Frameworks for scaling agility
  • Build your own framework
Structure the organization for effective outcomes
  • Organizational maturity
  • Small world network vs. hierarchy
  • Organize around value stream
  • Transitioning functional managers to other roles
  • Importance of transparency
Culture, Alignment, and Tradeoffs
  • Why focus on culture
  • Habits of an Agile culture
  • Culture of optimizing for the whole
  • The case for alignment
  • Ways to foster alignment
  • Making tradeoffs
Communicating value and progress
  • Tracking and measuring value at scale
  • Ordering work items economically
  • Examples of large-scale metrics
  • Sustaining continuous improvement

Learning outcomes:

  • Evaluate a case study or real-world scenario to identify opportunities to improve organizational effectiveness.
  • Define the characteristics of good agile governance and make recommendations around governance approaches.
  • Explain the implications of scaling in an organizational context and recommend a scaling approach.
  • Explain how networked teams can have transparency and organization. Explain how people have the information to create their own empowerment.
  • Recommend organizational changes.
  • Describe how to transition from an underpowered to an empowered culture.
  • Explain the key techniques to drive delivery alignment and apply them.
  • Explain the importance of value modeling to drive improved customer outcomes. Describe how to communicate value smoothly across the organization.

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Accrediting Associations:
Have questions? 

Contact us if you would like to speak with a program director or visit our Frequently Asked Questions page.