MGT624: Communication - Connect Through Conversations
Course summary:
Much of a leader’s work is accomplished through daily conversations with team members and others. These interactions, especially the tough ones, often involve intensely personal feelings (on both sides) that have an impact on the practical outcome of the conversation and the personal connection between the leader and the person. The leader’s level of emotional intelligence—the ability to manage oneself and one’s relationships—is a critical factor in the success of these tough conversations.
Course experience:
In Communication: Connect Through Conversations, learners recognize that they can enhance their emotional intelligence by balancing “heart” and “head” in their tough conversations. They can address the heart by considering and responding to others’ feelings; they can engage the head by guiding conversations toward the desired business outcomes. Through high energy activities, videos, and discussions, leaders learn flexible communication skills that will help them balance heart and head in all types of conversations, whether communicating face to face, by phone, or remotely.
Who should take this course?
Technical professionals wishing to earn Washington University's Technical Leadership Certificate, or those who need to communicate clearly and effectively with others. This course is designed to teach participants ways to increase their effectiveness with teams, in meetings and in individual discussion with peers, managers, vendors and customers.
Course outline:
- Outside looking inside
- EQ and insights
- Leading with heart
- Gaining more insight
- Engaging the head
- Head and heart feedback
- Commitment and actions
Learning outcomes:
- Conduct conversations that achieve your intended business goals.
- Communicate and respond in ways that meet the unique personal needs of team members and others.
- Recognize and react to emotions (yours and others’) present in work situations.
- Use a technique to provide meaningful, supportive feedback.
Applies toward the following certificates:
Have questions?
Contact us if you would like to speak with a program director or visit our Frequently Asked Questions page.
"Influencing others takes a structural approach to be most effective - this class provided just that." Communication: Connect Through Conversations