Washington University in St. Louis
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Back to Technical Leadership Certificate

MGT624: Communication - Connect Through Conversations

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Course summary:
Much of a leader’s work is accomplished through daily conversations with team members and others. These interactions, especially the tough ones, often involve intensely personal feelings (on both sides) that have an impact on the practical outcome of the conversation and the personal connection between the leader and the person. The leader’s level of emotional intelligence—the ability to manage oneself and one’s relationships—is a critical factor in the success of these tough conversations.
 
Course experience:
In Communication: Connect Through Conversations, learners recognize that they can enhance their emotional intelligence by balancing “heart” and “head” in their tough conversations. They can address the heart by considering and responding to others’ feelings; they can engage the head by guiding conversations toward the desired business outcomes. Through high energy activities, videos, and discussions, leaders learn flexible communication skills that will help them balance heart and head in all types of conversations, whether communicating face to face, by phone, or remotely.
 
Who should take this course?
Technical professionals wishing to earn  Washington University's Technical Leadership Certificate, or those who need to communicate clearly and effectively with others. This course is designed to teach participants ways to increase their effectiveness with teams, in meetings and in individual discussion with peers, managers, vendors and customers.
 
Course outline:
  • Outside looking inside
  • EQ and insights
  • Leading with heart
  • Gaining more insight
  • Engaging the head
  • Head and heart feedback
  • Commitment and actions

Learning outcomes:

  • Conduct conversations that achieve your intended business goals.
  • Communicate and respond in ways that meet the unique personal needs of team members and others.
  • Recognize and react to emotions (yours and others’) present in work situations.
  • Use a technique to provide meaningful, supportive feedback.
Type:
Virtual Classroom
 
Day & Time:
Monday July 24, 2023
3 to 7:00 p.m.
 
Enrollment Deadline:
July 17, 2023
 
Location:
Zoom
 
Course Fee(s):
$595
 
CEUs:
0.4
 
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Enrollment Deadline is July 17th, 2023 at 5 PM CST. Beyond this date, please call 314-935-4444 to register.

CANCELLATION POLICY
A full refund will be given when a registrant cancels more than five (5) business days prior to the start of the class. Cancellations received within 5 business days of the start of the class and no-shows will be billed in full. Another person may be substituted at any time at no additional charge.

A request to transfer a class to a future date can only occur if the request is more than 5 business days prior to the start of class.  Otherwise, the request will be considered a cancellation and the policy will apply.
Type:
On Campus Classroom
 
Day & Time:
Wednesday Aug 30, 2023
8:30 a.m. to 12:30 p.m.
 
Enrollment Deadline:
August 23, 2023
 
Location:
Washington University
Lopata Hall, Room 511
 
Course Fee(s):
$595
 
CEUs:
0.4
 
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Enrollment Deadline is Thursday, August 23, 2023 at 5 PM CST. Beyond this date, please call 314-935-4444 to register.

Parking and refreshments are provided.

CANCELLATION POLICY
A full refund will be given when a registrant cancels more than five (5) business days prior to the start of the class. Cancellations received within 5 business days of the start of the class and no-shows will be billed in full. Another person may be substituted at any time at no additional charge.

A request to transfer a class to a future date can only occur if the request is more than 5 business days prior to the start of class.  Otherwise, the request will be considered a cancellation and the policy will apply.

Applies toward the following certificates:

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Communication Badge
Have questions?
Contact us if you would like to speak with a program director or visit our Frequently Asked Questions page.
 
"Influencing others takes a structural approach to be most effective - this class provided just that." Communication: Connect Through Conversations