Building & Sustaining Trust and Active Listening

This session explores the essential skills needed to foster strong relationships and effective communication in professional and personal settings. Participants will learn how trust is built, maintained, and sometimes unintentionally eroded, along with strategies to cultivate credibility and psychological safety. Through interactive exercises, attendees will also develop active listening techniques to enhance understanding, empathy, and collaboration. By the end of the session, participants will be equipped with practical tools to strengthen trust and improve communication for more meaningful and productive interactions.