OVERVIEW

In this section you will learn essential business communication skills to build effective relationships and get work done effectively by your team. These are often referred to as “Interaction Essentials” skills because they are the core behaviors that make leaders effective. These skills help individuals meet both personal needs (to be respected and involved) and practical needs (through an effective organizational communication structure).

COURSES

MGT700: Foundation for Effective Leadership (4 hrs)

Foundation for Effective Leadership helps participants identify their strengths by focusing on the behaviors that “come naturally” to them. When leaders operate from their strengths and are aware of their weaknesses, they can more effectively coach, delegate, and correct performance problems.

MGT624: Communication: Connect Through Conversations (4 hrs)

Much of a leader’s work is accomplished through daily conversations with team members and others. These interactions, especially the tough ones, often involve intensely personal feelings (on both sides) that have an impact on the practical outcome of the conversation. It also impacts the personal connection between the leader and the person they are communicating with. The leader’s level of emotional intelligence, the ability to manage oneself and one’s relationships, is a critical factor in the success of these tough conversations.

MGT622: Building and Sustaining Trust (4 hrs)

What does trust have to do with business success? Everything. Trust is directly linked to employee engagement, retention, productivity, and innovation. Leaders who demonstrate trust and trustworthiness inspire higher levels of performance and commitment to the team and organizational success.

OVERVIEW

The speed of business in today’s global workplace requires leaders to have regular employee performance conversations. This allows those you lead to always know how they are progressing and what they must do to improve. Leaders must have meaningful, ongoing coaching and development discussions and provide just-in-time feedback to ensure that employees' efforts are aligned with the changing business priorities.

COURSES

MGT640: Strategies for Influencing Others (4 hrs)

Whether it’s an innovative breakthrough or a simple process improvement, making it happen requires commitment from others within your organization. The best way to gain this commitment is to have a strategy for each stakeholder. This course shows you how to package your ideas in a way that will win over even the most skeptical individuals.

MGT641: Setting Goals and Reviewing Results (4 hrs)

People are more engaged and strive for better results when they feel ownership of their work process and outcomes. This course will show the positive effect of shifting the traditional role of planner and evaluator from the leader such as yourself, to a shared responsibility between leader and employee. It’s a shift that builds employee ownership and allows you to focus on coaching and developing throughout the performance cycle.

In this section you will learn essential business communication skills to build effective relationships and get work done effectively by your team. These are often referred to as “Interaction Essentials” skills because they are the core behaviors that make leaders effective. These skills help individuals meet both personal needs (to be respected and involved) and practical needs (through an effective organizational communication structure).

OVERVIEW

What you achieve in this section is the ability to promote a successful coaching culture within your organization that emphasizes seeking and listening versus telling someone what to do. When asked for input, your peers, employees, as well as other leaders feel comfortable to challenge and provoke thinking or offer solutions that might not have been considered. This provides greater agility to solve problems across the enterprise and creates safe space for these conversations.

COURSES

MGT634: Coaching - Move People Forward (4 hrs)

The ability to Move People Forward means you know how to meet the unique needs of the people you're coaching, right where they are, and guide them in successfully achieving a goal. To have this kind of positive impact takes a trusting relationship, and that means coaches must have a better understanding of the other person and themselves.

MGT631: High-Impact Feedback & Listening (4 hrs)

Sharing feedback is an important part of any organization's culture and an effective business skill that reaches across all workplace levels. This course focuses on your ability to deliver positive and developmental feedback. You will also learn how to be receptive to input and to “listen to understand” the speaker's intended message accurately.

OVERVIEW

You probably started or plan to start your leadership career with some potentially brilliant ideas that you hoped would improve the way your team works together. Unfortunately, research shows that approximately 70% of all workplace change initiatives fail shortly after implementation. Things often go wrong because leaders aren't skilled in how to implement change. Through change management, driving success is less about process and more focused on your team members getting behind new ideas and championing these changes.

COURSES

MGT650: Driving Change (4 hrs)

For workplace change initiatives to be successful, you need the leadership ability to turn resistance into commitment and inspire team members to take ownership of change. Within this course, you will gain the leadership skills and resources to accelerate the process of implementing change with team members and to create an agile work environment where people are more open to change.

MGT675: Agile Emotional Intelligence: Everything DiSC Agile EQ (4 hrs)

The more volatile, uncertain, complex, and ambiguous your working environment becomes, the more critical a truly agile workforce is to your leadership success. Each day, we are called to make progress faster, while pivoting on short notice. To stand firm in our ideas while remaining open to new perspectives. Staying agile demands that you develop and use emotional intelligence (EQ) – a level of sophistication that is more essential today than ever before.

OVERVIEW

Conflicts happen. How your employees respond and resolve conflict will result in success or failure within the organization. Conflict management is the practice of dealing with disputes in a balanced, rational and effective way. Since conflicts in a business are a natural part of the workplace, it is important that there are people who know how to resolve them through conflict analysis and dispute resolution. This is more important in today's market than ever.

COURSES

MGT660: Resolving Workplace Conflict (4 hrs)

Today’s business environment challenges organizations to increase productivity, improve quality, shorten cycle time, and reduce costs – all can lead to worker stress and conflict. Learn how to help employees and managers understand the complexities of conflict, including the possible causes and solutions. You’ll be able to recognize the signs of escalating conflict and take appropriate action to minimize damage.

MGT664: Delegation: Engage and Empower People (4 hrs)

This course sets out to help leaders shift their mindset about what they can delegate and feel more comfortable and confident doing so. You will dig into your workload to identify tasks you may never have considered delegating. Use methods for matching people to tasks and how to motivate them to accomplish these tasks to ensure success.