Course Description

Delegation is a critical skill for leaders in today’s “do more with less” business environment.

Fewer resources, changing motivations, virtual employees, and global workforces are just a few of the challenges leaders face as they attempt to meet ever-increasing workplace demands.

Course Outline

In this course, leaders learn the skills they need to address these challenges, gain the commitment of team members, develop individual skills and abilities, and enhance the overall capability and capacity of their teams and, ultimately, the organization. Leaders learn to identify the tasks they need to delegate, select the most appropriate individuals, assess capabilities and commitment, and plan the delegation discussion. That discussion includes the level of decision-making authority, amount of support, and methods for monitoring progress and measuring results.

  • Why Delegate, What, and to Whom? Learners describe what team members think, feel, and say when their leader doesn’t delegate effectively. Facilitator explains what empowering with purpose involves and asks learners how they react when their leader delegates in this way. Learners share their delegation opportunities, match people to the tasks, and then identify challenges to delegating and tactics they could use to overcome them.
  • Planning Your Strategy: Learners watch a case study video of two delegation candidates and then divide into teams to consider the pros and cons of delegating to each candidate. They watch a video showing the leader’s rationale for the person he chose. Learners divide into four teams and use the delegation Planning Points to consider how to approach a delegation based on the person’s needs and concerns.
  • Communicating Your Strategy: Facilitator leads a discussion on how the Interaction Essentials and Discussion Planner help leaders plan for and meet employees’ personal and practical needs in a delegation situation.
  • Planning Your Delegation: Peer Coaching: Facilitator provides an overview of peer coaching. Learners plan their delegation strategy using a Discussion Planner and in pairs share their approach and give coaching to each other. Facilitator debriefs the activity and leads a discussion of delegating virtually.
  • A Positive Model: Learners watch a leader using the Interaction Guidelines and Key Principles as he conducts a delegation discussion with an employee.
  • Ongoing Follow-up and Coaching: Facilitator leads a discussion about applying techniques to monitor progress, measure results, and provide ongoing coaching and support. Participants review the tips and techniques of seeking rather than telling, readjusting the initial plan, and using multiple channels of communication.
  • Your Delegation Tools: Facilitator reviews the delegation tools, and participants reflect on what they’ve learned and how they will apply it. Volunteers share their insights and plans for application.

Learner Outcomes

At the end of this program, learners will be able to:  

  • Achieve key business results by leveraging the entire team's abilities
  • Build the team's capabilities and capacity through developmental delegations
  • Free up time to focus on mission-critical responsibilities
  • Delegate with increased confidence 


Learn about more leadership development topics here


It is suggested that participants complete Communicating for Leadership Success prior to taking this course. 


"This certification program was valuable and provided reinforcement of some key principles that will help develop myself as a leader and improve how I interact with my team."
Spring 2019 Participant


"Effectively delegating will help my team work more efficiently and develop professionally."
Spring 2019 Participant


“Content applied very closely to issues I have been dealing with.”

Fall 2018 Participant


“I plan on using the skills learned in this class with delegating tasks to the junior engineers on my program.”

Fall 2018 Participant

Accrediting Associations

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