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Course Description

In today’s complex and competitive environment, it’s no surprise that 70 percent of workplace change initiatives fail.

For workplace change initiatives to be successful, organizations need leaders who can turn resistance into commitment and inspire team members to take ownership of change.

Course Outline

This course provides the skills and resources leaders need to accelerate the process of implementing change with their team members and to create an agile work environment where people are more open to change.

  • Your Role in the Business of Change: Teams find and identify best practices for implementing change. The facilitator leads a discussion about why change initiatives fail. Learners are introduced to three Change Accelerators. Participants discuss the business rationale and expected benefits related to their change situations.
  • Reactions and Resistance: Facilitator introduces four typical reactions to change and the importance of moving people toward embracing it. The facilitator leads a discussion about the benefits of drawing out resistance and the importance of seeking reactions and feelings (a Change Accelerator).
  • The Personal Needs of Change: Facilitator explains the critical role of Key Principles in meeting personal needs during the change, particularly Empathy and Involvement. Learners practice using these skills to respond in real time to people resisting change.
  • Regaining Control: Learners identify an aspect of their change situation that can be controlled or influenced to help their team members gain control (a Change Accelerator). With a partner, they determine how they can impact a no-control factor using one of the Change Accelerators.
  • A Model for Change: Facilitator leads a discussion on how leaders can use the Change Accelerators with the Interaction Guidelines to meet people’s practical needs in change discussions. Participants watch a two-part video and discuss how the leader uses these skills to move team members toward embracing the change.
  • Skill Practice: Learners prepare for and conduct three rounds of skill practice using their change situations.
  • Plan to Accelerate: Participants complete an action plan for helping their teams move closer to embracing change, using the skills and tips from the course.

Learner Outcomes

At the end of this program, learners will be able to:  

  • Accelerate the process of making change happen
  • Minimize the potential negative effects change can have on productivity, morale, and collaboration
  • Turn resistance into commitment and inspire team members to take ownership of change
  • Communicate the business rationale and benefits of change for the team and the organization

Recommendations

It is suggested that participants complete Communicating for Leadership Success prior to taking this course. 

Testimonials

"Like the process of identifying items you can control, influence and not control."
Spring 2019 Participant

 

"Interesting topic and good material. Got me to think more critically about how to capture people's motivation for change."
Spring 2019 Participant

 

“There are many situations in my current job where I have to improve some processes. Not all are on board so I will use the tools learned to sway them.”
Fall 2018 Participant

Accrediting Associations

  • HRCI 3.5 PDC
  • SHRM 3.5 PDC

Applies Towards the Following Certificates

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