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Course Description

When sharing feedback is part of an organization's culture, it is an effective business tool that reaches across all levels. 

Course Outline

In this course, individual performers learn how to deliver both positive and developmental feedback efficiently. They also learn how to be receptive to input and to listen to understand the speaker's intended message accurately. In the workplace, these skills help them to optimize and sustain their own and their coworker's performance. 

  • Introduction: Learners take part in a “fact or myth” activity to gain critical information about giving and receiving feedback. The facilitator introduces the two types of feedback: positive and developmental.
  • Giving Feedback—Key Principles and STAR: Learners watch a video spoof called “Top Colleague” (a fictitious reality game show) that demonstrates poorly delivered feedback and subsequent poor receptivity to feedback. Learners discuss why the feedback in the video went wrong. The facilitator defines effective feedback skills and leads a discussion on the importance of meeting people’s personal and practical needs. Learners adjust the video judges’ feedback to encourage greater receptivity from the video contestants.
  • Building Your Listening and Feedback Receptivity Skills: Learners discuss the importance of being aware of Feedback Deflection Traps, Receptivity Techniques, and barriers to listening to accurately understand a message. Learners identify a Receptivity Technique that would help the video contestants demonstrate better listening skills.
  • The Feedback Discussion Model: Learners watch a video depicting a colleague in need of developmental feedback. The facilitator introduces the Feedback Discussion Model. Learners then watch a video that shows an employee efficiently delivering developmental feedback to the peer depicted in the earlier video.
  • Skill Practice—Giving and Receiving Feedback: The facilitator introduces the Feedback Planner. In groups of three, learners participate in three rounds of skill practice for delivering developmental feedback.
  • Applying Your Skills: In pairs, learners describe real-life opportunities they have for delivering either positive or developmental feedback back at work and plan their approach to those discussions.

Learner Outcomes

At the end of this program, learners will be able to:  

  • Support colleague's job performance, growth, and development
  • Build authentic, trusting relationships with colleagues
  • More wisely choose opportunities to give and seek feedback
  • Handle, reduce, or eliminate defensiveness or negative emotions that can occur in a feedback discussion
  • Help create a culture of teamwork and performance

Recommendations

It is suggested that participants complete Communicating for Leadership Success prior to taking this course. 

Testimonials

"I recognized things in myself that could use improvement and this class gave me tools to change and also help others."
Spring 2019 Participant

 

"The myth/fact activity was good (got people moving and talking). Feedback practice was great."
Spring 2019 Participant

 

"Learning to give and receive feedback are valuable skills to grow professionally."
Spring 2019 Participant

 

“I have to give and receive a lot of feedback in my job. This is an area that I need to greatly improve upon and I look forward to applying the skills learned in this class to my job.”
Fall 2018 Participant

 

“Very applicable to 'real-life' and current work day-to-day. Great skills to bring back to the entire team.”
Spring 2019 Participant

 

“Opened my eyes on needing to listen better than I have been. Using these STAR notes are going to be helpful in the future.”
Spring 2019 Participant

Accrediting Associations

  • HRCI 3.5 PDC
  • SHRM 3.5 PDC

Applies Towards the Following Certificates

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