Much of a leader’s work is accomplished through daily conversations with team members and others. These interactions, especially the tough ones, often involve intensely personal feelings (on both sides) that have an impact on the practical outcome of the conversation and the personal connection between the leader and the person. The leader’s level of emotional intelligence—the ability to manage oneself and one’s relationships—is a critical factor in the success of these tough conversations. In Communication: Connect Through Conversations, learners recognize that they can enhance their emotional intelligence by balancing “heart” and “head” in their tough conversations. They can address the heart by considering and responding to others’ feelings; they can engage the head by guiding conversations toward the desired business outcomes. Through high energy activities, videos, and discussions, leaders learn flexible communication skills that will help them balance heart and head in all types of conversations, whether communicating face to face, by phone, or remotely.
- Outside looking inside
- EQ and insights
- Leading with heart
- Gaining more insight
- Engaging the head
- Head and heart feedback
- Commitment and actions
At the end of this course, you will be able to:
- Conduct conversations that achieve your intended business goals.
- Communicate and respond in ways that meet the unique personal needs of team members and others.
- Recognize and react to emotions (yours and others’) present in work situations.
- Use a technique to provide meaningful, supportive feedback.
This course is replacing MGT621: Communicating for Leadership Success (effective July 1, 2021).
Learn about more leadership development topics here