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Course Description

ITIL logo in purple with a perspective image of a spiral ribbon in dark and light purple to the left

This module covers the 'core' service management activities and expands the current scope of ITIL to cover the 'creation' of services. This module focuses on the integration of different value streams and activities to create, deliver and support IT-enabled products and services whilst also covering supporting practices, methods and tools.

This module will also cover service performance and will give practitioners an understanding of service quality and improvement methods.

It will enable IT practitioners to continue to deliver innovative yet reliable tech-enabled services to their customers in an increasingly competitive market.

ITIL 4 Specialist Create, Deliver and Support is aimed at ITSM practitioners managing the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery. Accredited training for the ITIL Managing Professional modules is mandatory to enable full understanding of the core material. All modules have ITIL 4 Foundation as a pre-requisite.

Course Outline

  • Plan and build service value streams
  • ITIL practices contributing to the creation delivery and support of services
  • How to create delivery and support services

 

Learner Outcomes

At the end of this program, the learner will be able to:

  • Describe how to plan and build a service value stream to create, deliver and support services
  • Know how relevant ITIL practices contribute to creation, delivery and support across the SVS and value streams
  • Know how to create, deliver and support services
  • Explain how to integrate different value streams and activities to create, deliver and support IT-enabled products and services, and relevant practices, methods and tools
  • Describe service performance, service quality and improvement methods.

Notes

Learn about more ITIL topics here

Applies Towards the Following Certificates

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Enroll Now - Select a section to enroll in

Type
Virtual: Instructor Led
Days
T, W, Th
Time
4:00PM to 8:00PM
Dates
Aug 18, 2020 to Aug 27, 2020
Schedule and Location
Contact Hours
21.0
Course Fee(s)
Tuition non-credit $1,495.00
Section Notes

Enrollment Deadline is Tuesday, August 11, 2020  at 5 PM CST. Beyond this date, please call 314-935-4444 to register.

THIS IS A VIRTUAL COURSE--Attendee can participate from a location of their choosing. The live instructor teaches the course and provides the opportunity for remote attendees to participate in discusses and exercises with both in-person and remote attendees. Some courses involve hands-on activities and labs. These activities are performed via a secure cloud-accessible environment. Live online courses are through Zoom (or Webex); Video camera, microphone and speakers are necessary to participate in this class.

CANCELLATION POLICY

A full refund will be given when a registrant cancels more than five business days prior to the start of the class. Cancellations received within 5 business days of the start of the class and no-shows will be billed in full. Another person may be substituted at any time at no additional charge. 

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