ITIL is a widely accepted approach to IT Service Management (ITSM), which has been adopted by individuals and organizations across the world. ITIL provides a cohesive set of best practice, drawn from the public and private sectors internationally.

ITIL advocates that IT services are aligned to the needs of the business and support its core processes. The ITIL approach provides guidance to organizations and individuals on how to use IT as a tool to facilitate business change, transformation and growth.

The ITIL ITSM Best Practice is supported by a certification scheme that enables practitioners to demonstrate their abilities in adopting and adapting the framework to address their specific needs.