Conflicts happen. How an employee responds and resolves conflict will result in success or failure.
Conflict management is the practice of dealing with disputes in a balanced, rational, and effective way. Since conflicts in a business are a natural part of the workplace, it is important that there are people who understand conflicts and know how to resolve them. This is important in today's market more than ever. Everyone is striving to show how valuable they are to the company they work for and at times, this can lead to disputes with other members of the team. Effective communication, problem-solving abilities, and good negotiating skills can restore the focus to the company’s business goals.
Complete all four courses to receive a Technology & Leadership Center certificate in Conflict Management.