Business Process Modeling and Redesign, begins May 16

Are you looking for ways to enhance your business processes, serve your customers and generate revenue? Our Business Process Modeling and Redesign course teaches each of these concepts and will begin May 16. Taught by Technology & Leadership Center Instructor Joe Nickrent, in this course you will learn how to: - Identify the business processes that most  impact  desired results - Document processes for business requirements or BPM initiatives - Recognize and remove activities that do not add value - Eliminate process flaws that are creating systemic problems - Develop business process requirements for “to be” processes - Engage business leaders, users and customers in process change efforts.

Course Description

Business processes are the natural business activities you perform that produce value, serve customers and generate income. Unfortunately, most organizations are not set up to manage processes. Instead they manage tasks. As a result, the needs of “global” process customers get lost as departments focus on “local” priorities. Inefficiency and waste become part of the system. Process modeling is a simple yet powerful method of rediscovering your core business requirements and streamlining the ways they are achieved. In this seminar, you will learn how to: - Identify the business processes that most impact desired results - Document processes for business requirements or BPM initiatives - Recognize and remove activities that do not add value - Eliminate process flaws that are creating systemic problems - Develop business process requirements for “to be” processes - Engage business leaders, users and customers in process change efforts.

Course Outline

Process Analysis and Business Analysis
BABOK knowledge areas
Process relevance to the business analyst’s job
Systems Thinking
System map and gap analysis
Linkage to requirements and stakeholders
Process Mapping
Flowchart essential
Top Down chart and exercise
Block diagram or flow chart
Activity chart and exercise
Workflow diagram
Cross-functional chart
Tool summary and tips
Analyzing and Improving Processes
What to look for
Levels of improvement
Future State maps
State Change chart
BPMN
Team workshop
Process measures
Translating Process Tools into Business Requirements
Use Cases
Requirements types and artifacts
Tying it all together

Learner Outcomes

Use process management tools to understand and document the business needs
Use the system map to define process boundaries, identify stakeholders and capture input and output gaps
Document the current state of the business processes using the “best” tools and techniques
Define and capture most meaningful performance metrics
Analyze processes and develop future state
Use process tools to develop business requirements

Register for the May 16 course now